Browsing articles from "October, 2017"
Oct 26, 2017
Penny

Do You Have Glossophobia?

Do you have Glossophobia? Don’t worry, it’s not serious. In fact, it’s downright common. Glossophobia is fear of public speaking and it is something that afflicts just about any type of person you can think of, including the most outgoing among us.

Do you have a speech you have to give at work or some kind of public function that you are worrying about? Here are some tips on how to ease that fear:

Make Sure You are Prepared

You not only need to know your facts for the talk, but also in order to answer any questions that come up. Make sure you do all of the research that you need to present a persuasive and entertaining presentation. If you know that your speech is solid and accurate, that will help to increase your confidence when it comes time to take the stage.

Forget the Audience

Unless your speech requires the participation of the audience, try and forget they are there. Make occasional, brief eye contact, but limit your communication to that. Concentrate instead on getting everything in the speech across as clearly as possible. In some venues, the lighting is such that you won’t even be able to see the people you are speaking to. That can help to make it easier.

Learn to Relax When Giving a Speech

Like most everything in life, speechmaking becomes easier the more you do it. You can also use the short cut of Toastmasters, a group dedicated to public speaking. It meets weekly and offers a safe and receptive venue where you can practice techniques that help to make you a more confident and polished speaker.

If that doesn’t help, consider speaking to a therapist. They will offer suggestions on relaxation techniques and other strategies that can help to ease your anxiety.

Oct 13, 2017
Penny

How to Have Better Communication With Your Clients

One of the most important things in any business relationship is communication. If one party is either not comfortable or not able to clearly share information with the other, errors and misunderstandings can easily result. Such problems can lead to significant issues in a business relationship and sometimes even cause it to collapse.

Is your firm experiencing difficulties communicating clearly with your clients? Have a look at the following strategies and see which would work for you:

Engender a human connection

Who are you more likely to trust: a casual acquaintance or an old friend? Don’t just be a voice on the phone or an email in the inbox. Make appointments so you can meet in person. This shows that you care, respect their time, and appreciate the business.

Know the right time to communicate

Early on in the business relationship, it is important to keep communicating on a regular basis in order to get everything in place for the future. As a relationship continues, and you get to know each other quite well, you can rely less on such communication because you will be able to take certain things for granted.

Know the right form of communication to use

If something is of major importance, never send it to a client in an email. Request an in-person meeting to relay this particular news. Email is rapid and effective, but if you rely on it too much or for things that are of particular note, it can seem like you are not giving a client a sufficient amount of your time and consideration for this to be a relationship of equal stature.

Always follow up promptly

Even if you are quite busy, it is imperative to provide timely, detailed, and accurate responses to any kind of inquiry. This reflects that the client’s association with you is of great importance and that you care about their time and business.